Terms of Service

Last updated: January 19, 2026

These Terms of Service ("Terms") govern access to and use of the websites, platforms, systems, and services operated by Denola Systems Group LLC ("Denola," "we," "us," or "our"). By accessing or using Denola services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our services.

1. Scope of Services

Denola designs, builds, and operates digital systems and software solutions for businesses and organizations, including but not limited to:

• Appointment booking and communication systems for medical practices
• Content, workflow, and automation systems
• Custom or configurable digital infrastructure

Denola provides technology systems only and does not operate as a medical, dental, or healthcare provider.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements to use Denola services on behalf of yourself or an organization.

3. Client Accounts & Responsibilities

Clients are responsible for:

• Maintaining the confidentiality of account credentials
• Ensuring accuracy of information submitted into Denola systems
• Configuring systems in compliance with applicable laws and regulations
• Managing end-user access to their systems

Denola is not responsible for how clients configure or operate their systems beyond providing the underlying technology.

4. End Users

Certain Denola systems may be used by end users on behalf of Denola clients (e.g., patients, customers, or users interacting with a client-managed system).

End users' interactions are governed by the policies and practices of the organization operating that system.

5. Acceptable Use

You agree not to:

• Use Denola services for unlawful purposes
• Attempt to access systems or data without authorization
• Interfere with or disrupt system operation
• Upload malicious code or harmful content
• Reverse engineer or attempt to extract proprietary logic

Denola reserves the right to suspend or terminate access for violations of these Terms.

6. Data & Privacy

Use of Denola services is subject to our Privacy Policy, which explains how information is collected, used, and protected.

Clients remain responsible for ensuring lawful use of personal data processed within their systems.

7. HIPAA & Business Associate Agreements

Where applicable, Denola may act as a technology service provider to covered entities. A Business Associate Agreement (BAA) may be made available upon request and execution.

Nothing in these Terms constitutes legal or regulatory compliance advice.

8. Fees & Payments

Fees for Denola services, if applicable, are governed by separate agreements, order forms, or pricing arrangements. Failure to pay applicable fees may result in suspension or termination of services.

9. Intellectual Property

All Denola systems, software, designs, and documentation are the intellectual property of Denola Systems Group LLC unless otherwise agreed in writing.

Clients are granted a limited, non-exclusive, non-transferable right to use Denola systems for their intended purpose during the term of service.

10. Third-Party Services

Denola services may integrate with or rely on third-party providers. Denola is not responsible for third-party services, availability, or performance.

Use of third-party services is subject to their respective terms and policies.

11. Disclaimer of Warranties

Denola services are provided "as is" and "as available."

Denola disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Denola does not guarantee uninterrupted or error-free operation.

12. Limitation of Liability

To the maximum extent permitted by law, Denola shall not be liable for indirect, incidental, consequential, or special damages, including loss of data, revenue, or business opportunities.

Denola's total liability shall not exceed the amounts paid to Denola for the applicable services during the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Denola Systems Group LLC from claims arising out of misuse of services, violation of these Terms, or violation of applicable laws.

14. Termination

Denola may suspend or terminate access to services at its discretion for violations of these Terms or applicable agreements.

Clients may terminate services in accordance with any applicable service agreement.

15. Modifications

Denola may update these Terms from time to time. Continued use of services after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any legal action must be brought in the state or federal courts located in Harris County, Texas.

17. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in Houston, Texas, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

19. Force Majeure

Denola shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.

20. Entire Agreement

These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Denola Systems Group LLC regarding the use of our services.

21. Waiver

Denola's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Denola.

22. Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without Denola's prior written consent. Denola may assign these Terms at any time without restriction. Any attempted assignment in violation of this section shall be void.

23. Notices

All notices required or permitted under these Terms shall be provided via email to the address on file or posted prominently on our website. Notices to Denola should be sent to [email protected]. Notices are deemed received when sent via email or upon posting to our website.

24. Survival

The following sections shall survive termination of these Terms: Intellectual Property, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

25. Contact Information